Refund policy
ROSE ATELIER HAIR – RETURN & REFUND POLICY
At Rose Atelier Hair, every order is prepared with care and quality checked before dispatch. Due to the nature of our hair products, we operate a strict returns policy. Please carefully check product descriptions, lengths, textures, colours, densities and specifications before purchasing.
Ready Made Wigs
For hygiene and health protection reasons, ready made wigs are non returnable once supplied where the applicable hygiene exception applies, including where any hygiene seal or protective packaging has been removed or broken.
CUSTOM & PERSONALISED ORDERS
Produced specifically to your chosen measurements, colour, length, density, style or other specifications are also non returnable for change of mind where the personalised/bespoke goods exemption applies.
Please carefully check all product details and specifications before placing your order. This does not affect your statutory rights. If your wig is faulty, damaged, misdescribed or you receive the wrong item, please contact Rose Atelier Hair promptly so we can resolve the issue.
FAULTY, DAMAGED OR INCORRECT ORDERS
If you believe you have received an item that is faulty, damaged, not as described or different from what you ordered, please contact Rose Atelier Hair promptly with your order details and photographs/videos where appropriate. We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.
RETURN POSTAGE & REFUNDS
Please contact Rose Atelier Hair before returning an item. Do not send products back without return instructions. Where legally permitted, customers are responsible for return postage for change of mind returns. We recommend using a tracked service and retaining proof of postage. Once an eligible return has been received and inspected, we will notify you regarding the refund. Approved refunds will be issued to the original payment method.
EXCHANGES
We do not offer direct exchanges. If you have purchased an item that is eligible for a change ofmind return and would like a different product, please contact us regarding a return. Once your return has been approved in accordance with our Returns Policy, you may place a new order for your preferred item.
Custom-made, personalised and other non-returnable items cannot be exchanged for change of mind where an applicable legal exemption applies.
Your statutory rights are not affected.
PLEASE PURCHASE CAREFULLY
We strongly encourage you to contact us before ordering if you are unsure about the length, texture, colour, density, wig construction or any other specification. We are happy to help you select the most suitable product before purchase.
Nothing in this Returns & Refund Policy excludes or limits your statutory consumer rights.
By placing an order with Rose Atelier Hair, you acknowledge that you have reviewed the product description and this Returns & Refund Policy.
To start a return, you can contact us at makeupbyrosiix17@gmail.com.
You can always contact us for any return question at makeupbyrosiix17@gmail.com.
UK & EUROPEAN UNION – 14-DAY CANCELLATION / WITHDRAWAL RIGHTS
Where applicable, customers purchasing eligible goods online may have a statutory right to cancel or withdraw from their purchase within 14 days of receiving the goods. This right is subject to legal exceptions, including certain goods made to the customer's specifications or clearly personalised, and certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed. These exceptions do not affect your rights where goods are faulty, damaged, not as described or otherwise do not conform to applicable consumer law.